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Estate agency recognised for outstanding customer service

A Teesside estate agency has been rewarded for outstanding customer service by a national awards provider.

Browns Estate Agency, which has offices in Norton, Stockton and Darlington, has been named the winner of The British Property Award for Stockton-on-Tees for the second time, having previously won the award in 2021.

The firm’s Norton office team were praised for excellence in customer service throughout the judging period, emphasising that their commitment to customer service remains at the forefront of their operations.

Director Simon Brown said: “We are thrilled to have won this award for a second time. We would like to thank our clients for their continuous trust and support, and our team for their hard work and dedication.

“We pride ourselves on going above and beyond for our clients, and this award reaffirms that our efforts have not gone unnoticed.”

The British Property Awards is a highly inclusive estate agency awards provider, where the team personally mystery shops every estate agent and judges against a set of 25 deciding factors to obtain a balanced overview of their customer service levels.

Browns Estate Agency’s achievement in winning the award has now earned them a place on the shortlist for the national awards, which will be announced later in the year.

Simon added: “Providing the best service and advice for our vendors and landlords has always been our key focus.

“With over 40 years of combined experience in the local property market, Andrea and Tony of our Norton office are grateful for the recognition, and we look forward to the national awards this year.”

For more information about Browns, visit If you’re looking to sell, buy or rent, contact Andrea McCarthy and Tony Aspinall on 01642 363345.

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